Brand Support · Reputation management
Your online reputation influences every buying decision. We help you build customer trust, manage reviews, and turn positive feedback into opportunities for business growth.
Improve Your ReputationGet a free assessment of your online reviews and discover where your business can improve.
Example customer review
“Nice help before the purchase, but I'm still waiting for a reply. It's frustrating to have to chase it up.”
Suggested reply from the business
Hi, and thank you for the feedback! We're sorry to hear you've experienced a long wait. We do our best to answer every enquiry as quickly as possible, usually within 24 hours. If you've been waiting longer than that, please double-check that your message was sent to the right email address: test@test.no. If you've tried reaching us through other channels, we'd recommend emailing the address above directly. You're also welcome to call us at 12345678, and we'll be happy to help. We hope this was helpful, and we look forward to hearing from you!
Best regards, Customer Service
Services
We respond to positive and negative reviews on your behalf, using a professional tone that reflects your brand. Every response is tailored to the customer's experience, helping you build trust and demonstrate your commitment to customer satisfaction.
We help you generate more authentic customer reviews through effective, automated invitation systems. By making it easy for customers to share their experiences, we help strengthen your online presence and build credibility with potential customers.
Not every review is genuine or fair. We monitor your reviews, identify potentially fake, misleading, or policy-violating feedback, and assist with reporting eligible reviews to platforms such as Trustpilot and Google.
Turn customer feedback into valuable business insights. We identify recurring complaints, highlight areas for improvement, and notify you of reviews requiring attention, helping you address issues before they escalate.
How we work
We start with the reviews you have today and what you want help with. You get a suggested follow-up that fits your business.
Request an assessmentWe look at the reviews, how they're currently followed up, and which tasks take time. Then we find where we can help the most.
You tell us how you meet your customers, and how you want enquiries to be handled. We agree on who we contact when a case needs clarifying.
We follow up on reviews and keep you updated. If your needs change, we adjust the setup together.
Collaboration & pricing
Maybe you want help with a few reviews, maybe you want to hand off the whole follow-up. We start from what you actually need.
We can reply to reviews, set up invitations, or follow up profiles across platforms and locations. The tasks can be combined and adjusted along the way.
You get an offer based on the work you want help with. We agree on price and scope before starting.
Tell us what you needContact
Send us your website or your profile on Trustpilot or Google. We look at how the reviews are being followed up on, and give you concrete suggestions for what we can help with.
The assessment is free and non-binding.
Write to us
info@brandsupporthq.comCan't find the answer here? Send us an email.
info@brandsupporthq.com